What should a dealer do with recall information when presenting a vehicle to a buyer?

• A. Do not disclose recall information.
• B. Inform the buyer and offer to have the recall repaired; provide recall information.
• C. Provide recall information only after the sale is completed.
• D. Only disclose recalls if the buyer requests it.

Answer: (B)

Safety and transparency around recalls are essential when presenting a vehicle. A dealer should inform the buyer about any known recalls and provide the recall information, then offer to have the recall repaired. This puts the buyer in an informed position and helps prevent safety risks or later disputes. Recall repairs are typically done at no cost to the owner, so presenting this option up front also aligns with good customer service and legal expectations.

Not disclosing recalls, delaying disclosure until after the sale, or only sharing recall details if asked can mislead the buyer and create legal and trust issues for the dealer. Even if a recall has already been repaired, sharing the history is good practice and demonstrates commitment to safety and transparency.