If you tell the customer that the vehicle has the remainder of the manufacturer's warranty and the manufacturer does not cover it, what must the dealership do?

• A. The dealership will be required to honor the warranty
• B. The manufacturer will honor the warranty
• C. The customer must pay for all repairs
• D. The warranty is voided

Answer: (A)

When a dealer tells a customer that a vehicle has the remainder of the manufacturer's warranty, that promise becomes a binding commitment. If, in reality, the manufacturer won’t cover it, the dealership is still obligated to honor the warranty as promised. That means arranging and paying for repairs that fall under the stated coverage, or providing the agreed remedy under the terms the dealer presented to the buyer. This protects the consumer from deceptive practices and holds the dealer accountable for the warranties they advertise.

This is different from hoping the manufacturer will step in or from making the customer pay out of pocket, which would conflict with the explicit promise given at sale. It also doesn’t rely on the manufacturer to cover everything if the dealer’s own statement is what created the expectation.